Timeframe for Cancellation: Rajat Ganga Jewels Studio websites allow cancellations within a short window after placing the order, typically ranging from 1–12 hours.
Non-Cancellable Orders: Customized, handcrafted, or engraved jewellery is often non-cancellable due to the personalized nature of the products .
Post-Shipping Cancellations: Once an order is shipped, cancellation is typically not allowed, and customers must follow the return policy instead .
Refund Process:
Refund will be process after
the products receive in our warehouse and Rajat Ganga Jewels Quality
Check team confirm the product specification are same as per the order.
Rajat
Ganga Jewels Studio also required a 360 degree video of the time of parcel
unboxing as per direction shown on parcel(“MAKE A FULL VIDEO WHILE
OPENNING THE PARCEL, WE WILL NOT ACCEPT ANY RETURN/EXHANGE OR MISSING
PRODUCT CLAIM WITHOUT THE VEDIO AND PHOTOGRAPHS FOR THE PRODUCT TO
SUPPORT THE CLAIM”).
Fees and Conditions: Rajat Ganga Jewels Studio impose free cancellation fees for pre-dispatch cancellations.
Non-Refundable Items: Customized
/Personalised & Crafted Products Engraved , coins, utensils, and God idols ,other
than in cases of defective/spurious products.
Merchant’s Right to Cancel: Rajat Ganga Jewels Studio reserve the right to cancel orders due to inventory issues, pricing errors, or other discrepancies, with refunds issued without interest