Shipping & Handling Policy

1. Overview

 RAJAT GANGA JEWELS STUDIO, are committed for Wonderful Packaging, Prompt & Timely Delivering with Secure handed for your silver jewellery. RAJAT GANGA policy for shipping are ensure transparency and customer satisfaction, with all require Secure Parameter.

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2. Processing Time

• Order Processing Time: Our order processing time will be depend on product category, As normal Order are process for shipping within 2-3 working days.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Customized /Personalised & Crafted Products / items may be taken 15 +working days for processing.

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3. Shipping Charges

·      Rajat Ganga Jewels Studio offer free shipping on all orders.

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4. Tracking Information

Once your order is shipped, you will receive a confirmation email/Message for tracking the product. Order shipment can be monitor through our Track My Order page.

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5. Packaging

Rajat Ganga offer secure & tamper-proof packaging in, eco-friendly boxes. Each item comes with a Product certificate & authenticity, with product handling & care guide, Glorious Packaging making it perfect for Gifting.

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6. Handling Care

We ensure all items are process with Quality Check. In Case of Damage during transit, please contact us within 48 hours of delivery, As we already mention receiving / Delivery instructions on our packaging “MAKE A FULL VIDEO WHILE OPENNING THE PARCEL, WE WILL NOT ACCEPT ANY RETURN/EXHANGE OR MISSING PRODUCT CLAIM WITHOUT THE VEDIO AND PHOTOGRAPHS FOR THE PRODUCT TO SUPPORT THE CLAIM”.

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7. Missing /Mismatch Product /Parcle

In the unlikely event that you receive an empty parcel /mismatch / missing product, Rajat Ganga Jewels Studio would request you to reach out to our customer support team for assistance within 24 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.

 

8. Delays or Lost Packages

If your package is delayed or missing, please contact our support team at [support@rajatgangajewelsstudio.com] with your order number. We will coordinate with the shipping service provider to resolve the issue promptly.

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9. Contact Us

If you have any Query/Order /Customized/ Artisting /Suggestion about the Product/Service /Shipping , Contact us at:

📧   Email: support@rajatgangajewelsstudio.com
📞   Phone: +91 9024731419

 

 

Return Policy

 

·        Rajat Ganga Jewels Studio offers a 7-day return policy for all unused and unworn items. However, please note that the 7-day return does not apply to Customized /Personalised & Crafted Products Engraved , coins, utensils, and God idols ,other than in cases of defective/spurious products. Items must be unused, unworn, and in original condition. Must be returned as per instruction printed on our packaging bag  (“MAKE A FULL VIDEO WHILE OPENNING THE PARCEL, WE WILL NOT ACCEPT ANY RETURN/EXHANGE OR MISSING PRODUCT CLAIM WITHOUT THE VEDIO AND PHOTOGRAPHS FOR THE PRODUCT TO SUPPORT THE CLAIM”.)with the original packaging, invoice, and authenticity certificate.

·        Rajat Ganga Jewels Studio reserves the right to process refunds after checking the returned items. In case you have purchased a Rajat Ganga Jewels Studio product from anywhere other than the Rajat Ganga Jewels Studio Website, the return policies of your source of purchase shall apply. Any shipping charges (if paid) at the time of placing the order are non-refundable in case of returns.

                       · In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup                         doesn't include all said items, the company has a right to deduct an amount up to the full MRP price of the missing product                              from the refund amount.

 

 

Refund Policy

• Refund will be process after the products receive in our warehouse and Rajat Ganga Jewels Quality Check team confirm the product specification are same as per the order.
• Rajat Ganga Jewels Studio also required a 360 degree video of the time of parcel unboxing as per direction shown on parcel(“MAKE A FULL VIDEO WHILE OPENNING THE PARCEL, WE WILL NOT ACCEPT ANY RETURN/EXHANGE OR MISSING PRODUCT CLAIM WITHOUT THE VEDIO AND PHOTOGRAPHS FOR THE PRODUCT TO SUPPORT THE CLAIM”).

Replacement & Exchange

·       No, We are not accept  any Replacement or Exchange as per our policy

 

• Return Process: You can initiate a return request from our website. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
• Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 65) incurred by you for processing such returns.
• In case the charges exceed Rs. 65, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 65 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.65
•  towards shipping charges with their refund.
• In the unlikely event that Rajat Ganga Jewels have receive an empty parcel or a missing product in parcel, We are require a 360 degree packaging video for the product (That you have Order / Receive) at the time of return process you have initiate. The same shall be match with the video as per our instruction printed on the product/unpacking/at the time of opening of the parcel  (“MAKE A FULL VIDEO WHILE OPENNING THE PARCEL, WE WILL NOT ACCEPT ANY RETURN/EXHANGE OR MISSING PRODUCT CLAIM WITHOUT THE VEDIO AND PHOTOGRAPHS FOR THE PRODUCT TO SUPPORT THE CLAIM”).